Return and Shipping Policy
Returns, Refunds and Replacements
Returns are applicable only on orders shipped within India.
We only accept returns if the product is defective or damaged, and in an unused condition.
If you have received a damaged product please write to us at email@example.com to facilitate the return or exchange of the product, 24 – 48 hours of receiving the order. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim. Once approved, we will replace the product.
Returns / refunds / replacements are not applicable on orders placed during the Sale period.
For customized orders like pre-cut fabrics and swatches no returns or exchanges are applicable.
We do not accept any cancellation requests.
Changes in your order information
If you have entered an incorrect pin code or contact number, please write to us at firstname.lastname@example.org to rectify the issue. Please note that we can update the correct code or number only if the order has not been processed by our shipping partner (until the status of the order remains unfulfilled).
Shipping and Delivery
Orders typically take 2-3 working days to be processed and dispatched (unless otherwise mentioned in the product description section). Once dispatched, delivery takes 2-7 working days, depending on the delivery pin code. If the order includes more than one item, the dispatch time will be determined by the item that takes longest to be dispatched.
Working days exclude Saturday, Sunday, and gazette holidays. Unforeseen circumstances like strikes which affect business operations or force businesses to close down for the day will be considered non-working days and impact delivery timelines.
International orders are dispatched within 2-3 days working days. Once the order is dispatched it takes about 2-3 weeks for the order to be delivered depending on the country. Final dispatch time will depend on all the products in the order.
Shipping rates will vary according to the country the order is being delivered to. The number of items in the order may affect shipping rates as well which will be calculated during checkout.
Buyers will have to cover the customs and import taxes if any. Unnati will not be responsible for delays during customs check.
Returns, cancelations, exchanges and refunds are not applicable on international orders.